Article 1 – Identity of the seller

DKN International bv
Langerode 17, B1
3460 Bekkevoort
Belgium

sales@dkn-technology.com

VAT: BE-0742.631.604

Article 2 – Applicability & Conditions

1. These general terms and conditions apply to every offer made by us as an online merchant and to any agreement concluded between us and you as a consumer (any natural person acquiring or using our goods or services for non-professional purposes only). 
2. We deliver exclusively to the following countries: Belgium, Denmark, Germany, France, Hungary, Luxembourg, the Netherlands, Slovakia, and the Czech Republic. Orders with a delivery address in any other country may be declined. 
3. To place an order, you must be at least 18 years old. If you are under 18, the order must be placed by a parent or legal guardian. If we notice that and order has been placed by a minor, we may refuse this order. 
4. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available on the website. A downloadable version will be made available at checkout or at the latest upon delivery. 
5. If additional special terms and conditions apply in addition to these general terms and conditions, the above also applies to those special terms and conditions. Should our general terms and conditions conflict with those special terms and conditions, you, the consumer, can always invoke the most advantageous text in your favour. 
6. If an offer only has a limited period of validity or is subject to certain conditions, we will state this explicitly in our offer. 

Article 3 – Our offer and your order

1. We always describe as fully and accurately as possible what we are selling you and how the ordering process will proceed. Descriptions, images, and specifications are intended to give a truthful representation. In any case, the description is sufficiently detailed to allow you to make a proper assessment. Obvious mistakes or errors do not bind us. 
2. Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we receive approval from the card issuer for your credit or debit card payment transaction. We accept bank transfer, most major credit cards such as Visa, MasterCard, Maestro, PayPall, and Ingenico. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed. 
3. To purchase a product, add the product to your shopping basket. Then enter your contact details and billing information. In the last step, you get an overview page, accept our terms and conditions and the order is final once you click the button indicating a payment obligation. 

Article 4 – Right of withdrawal

1. If you buy goods or services from us, you have the right for 14 days from delivery or conclusion of the agreement to decide that you do not want to keep the goods. You can then return your order without paying a penalty and without giving a reason (you pay the costs for this yourself). Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the agreement, we will refund you the full purchase price of it using the same means of payment with which you paid or another payment method published on our website. 
2. You will therefore bear the direct cost of returning the goods. We will indicate the cost of this or make an estimate, if this cannot be reasonably calculated in advance. If it is impossible for you to return the goods, we will collect them from you and you will be charged for the cost. 
3. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first. 
4. During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Products must be returned unused, complete, and in original condition with all accessories, packaging and taking into account our instructions below. Partial use or damaged items may reduce your refund. 
5. To quickly and correctly exercise your right of withdrawal, both in the case of delivery of services and delivery of goods, you should inform us in good time at sales@dkn-technology.com. We will send you a confirmation of receipt of your revocation by e-mail. 
6. During the period stated in our offer, our prices do not change, except for price changes due to changes in VAT rates. 

Article 5 – The price

1. All prices shown include VAT and applicable taxes, unless stated otherwise. Please note: 
   1. Prices on our website do not include call-out charges (also referred to as travel or on-site service fees), which may apply for installation or delivery services. 
      
   2. Installation prices are VAT-inclusive.

   3. In addition to the product and service prices, a fixed Order Management Fee of €9.95 (excluding VAT) will be applied to every invoice. This fee covers the administrative and logistical costs associated with manual order input and validation, inventory control, transport planning and coordination, invoicing and customer support, aftersales and service management. To ensure transparency, this cost is presented as a distinct line item on each invoice, rather than being embedded within the product pricing. This approach supports clear budgeting and simplifies the tracking of project-related or installation-specific expenses. The Order Management Fee is applied uniformly to all type of customers.

   4. Additional charges may apply for delivery, installation, or special requests. All such charges will be clearly communicated before you finalize your order.

   5. Prices are valid for the duration stated in the offer and are subject to change only in case of VAT adjustments or clear typographical errors. 

Article 6 – Payment

1. We can only accept payment via the payment modules on our website.
2. To ensure safe online payment and the security of your personal data, the transaction data is sent over the Internet encrypted with SSL technology. You do not need any special software to pay with SSL. You will recognise a secure SSL connection by the ‘lock’ in the lower status bar of your browser.

Article 7 – Conformity and Warranty

1. We guarantee that our products conform to your order and meet the normal expectations you may have of them, taking into account the specifications of each item. We also guarantee that all goods comply with the applicable laws and regulations in effect at the time of your purchase.
2. With respect to the delivery of goods, we apply the statutory minimum warranty period of two years if the product does not conform to the order. This means that, in the event of a manufacturing fault or defect, the product will be repaired or replaced free of charge for a period of two years from the date of delivery.
3. This carry-in warranty is valid for two years from the date shown on the cash register receipt or purchase invoice. The warranty is non-transferable and can only be invoked if the product has remained in the possession of the original purchaser and the original proof of purchase can be presented.
4. If the defect or fault occurs within the first six months following delivery, it is presumed to have existed at the time of delivery unless we can prove otherwise. After six months, the burden of proof lies with the customer to demonstrate that the issue already existed at the time of delivery.
5. The warranty does not apply to: normal wear and tear, defects or damage resulting from improper handling, misuse, or unauthorised repairs, incorrect installation, including faulty assembly not carried out by DKN or its authorised technicians, damage due to overloading, excessive use, or use not in accordance with the user manual, neglected maintenance or failure to follow recommended servicing procedures, minor deviations that do not affect the functionality of the equipment (e.g. slight vibrations or noise), consumable or wear parts, including but not limited to: batteries, springs, bearings, rollers, hydraulic components, ropes, drive belts, pulleys, etc., damage caused during transport by the customer or third parties
6. Please note that transportation costs, call-out charges for technicians, and any third-party repair or workshop costs are not covered under this warranty and are therefore the responsibility of the owner.
7. DKN International BV cannot be held liable for any indirect, incidental, or consequential damages, losses, or costs arising from the use or inability to use the product.

Article 8 – Delivery and execution

1. All goods and services are delivered to the address indicated by you at the time of your order.
2. When an item is in stock, it is offered to your delivery address in 5 to 10 working days. When an article is not in stock, it will be offered at your delivery address in 10 to 15 working days. We will inform you of the delivery time in your order confirmation.
3. If we cannot deliver on time, we always notify you before the expiry of the scheduled delivery period. If we fail to do so, you can cancel your order free of charge. In this case we will refund you within 30 days after cancellation at the latest.
4. Our shipments are always made at our risk. So you do not have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
5. If the goods delivered by us were damaged in transit, do not match the items listed on the delivery note or do not match the items you had ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt.
6. We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items shown not to have been received by the customer.

Article 9 – Duration

1. The Consumer may terminate an agreement entered into for an indefinite period of time at any time subject to agreed termination rules and a maximum notice period of one month.
2. An agreement entered into for a definite term has a maximum term of two years.
3. If it has been agreed in a fixed-term goods agreement that, in the event of silence on the part of the Consumer, the distance contract will be extended, the contract will be continued as an open-ended contract and the notice period after continuation of the contract will not exceed one month.
4. When a fixed-term service contract concluded between the Company and the Consumer contains a tacit renewal clause, this clause shall be placed in bold letters and in a frame separate from the text, on the front of the first page.
5. This clause shall state the consequences of the tacit extension, including the provision of the following paragraph regarding termination, as well as the deadline by which the Consumer may oppose the tacit extension of the agreement and the way in which he shall notify this opposition. Following the tacit renewal of a fixed-term service agreement, the Consumer may terminate the agreement at any time without compensation, subject to the notice period of a maximum of two months.

Article 10 – Force majeure

1. In case of force majeure, we are not obliged to fulfil our obligations. In that case, we may either suspend our obligations for the duration of the force majeure, or dissolve the agreement definitively.
2. Force majeure is any circumstance beyond our will and control that prevents the fulfilment of all or part of our obligations. By this we mean, inter alia, strikes, fire, operational failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non-delivery or non-timely delivery by suppliers or other third parties engaged.
3. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights vested either in us, our suppliers or other right holders.

Article 11 – Intellectual property

1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights vested either in us, our suppliers or other right holders.
2. It is prohibited to use and/or modify the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos colour combination, etc … without our prior and express written consent.

Article 12 – Complaints procedure and disputes

1. Of course, we always hope that all our customers are 100% satisfied. If you do have any complaints about our services, please contact us at sales@dkn-technology.com. We make every effort to deal with your complaint within 7 working days. 
2. All agreements we conclude with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts have jurisdiction. If, for reasons of international law, a different law is applicable, the Belgian Market Practices and Consumer Protection Act will be the first reference for the interpretation of these general terms and conditions. 

Article 13 – Additional Installation Terms

1. Installation services are available only in Belgium and the Netherlands.
2. Installation pricing is based on standard ground-floor installations with no physical obstacles. The following surcharges apply:
   1. +50% if installation is required in a basement or upper floor.
   2. If you request the removal and disposal of packaging and installation waste, an additional fee of minimum €29.95 will be charged.
   3. Any extraordinary circumstances, such as limited access, stairs, or restricted parking, may result in additional costs, which will be communicated to you in advance or on-site.
   4. The prices are listed in the installation price list, which you can request at sales@dkn-technology.com.