You can always contact our customer service team via email at support@dkn-technology.com or by phone on +32 52 21 03 15. We aim to answer your questions within 24 hours of receiving them.
Your order is only final once all steps in the ordering process have been completed and you received an order confirmation from us in your mailbox.
You can order worldwide, all worldwide orders are shipped from our warehouses in Belgium.
Do you still experience problems ordering, Please feel free to contact us.
We recommend you check your junk mail folder. You should receive an order confirmation within 15 minutes. Is this not the case? Contact us.
Many of our products are suitable for home and professional use in gyms and fitness centres. Thus, we offer a wide range of products for both novice and experienced athletes.
If you have questions about how to use a machine, always check the detailed product page, where you can find the technical specifications and manual.
If you have further questions about the operation of a product, feel free to contact us.
Yes, we offer a guarantee on all our products. The guarantee period varies per product and is listed on the product page. Please contact us if you have any questions about guarantee claims.
At the final stage of the ordering process, you can enter a discount code in the field provided. The discount will be applied directly and automatically to your order. Contact us if you experience any problems applying the discount code.
Yes, we offer discounts for larger orders and corporate customers. Contact us for more information on bulk orders and discount options.
Yes, we offer installation services for large fitness equipment. Contact us for more information and pricing on our installation services.
We like to make the payment process as simple and secure as possible for you. You can complete your order securely using the following payment methods:
Our standard shipping usually takes 3-5 working days within the Benelux. For international orders, delivery times may vary depending on the destination.
For all orders up to 15 kg, you will automatically receive a track & trace link as soon as your parcel leaves our warehouse in Belgium. For shipments over 15 kg, our customer service will provide you with this tracking information manually.
You can consult the expected delivery times for your region here:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. You can calculate shipping costs at checkout before placing your order.
You have 14 days after receiving the order to return all or part of it, provided the products are unused and in their original packaging.
If you wish to return a product, please contact us via the contact form.
You must leave the following details:
The refund will be made via the same payment method as in checkout. This will take place within 14 days of receipt, inspection and acceptance of your return. Delivery charges will not be refunded.
You will receive an e-mail from us when we have received and processed the return. Orders placed with a gift card are non-refundable, in this case you will receive a new gift card from us worth the refund of the product.
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